or our Store/Showroom at:
Abdi İpekçi Caddesi, No: 7/A 34367 Nişantaşı-Şişli,İstanbul /Turkey
Phone: +90 212-234-2440 / +90 532-235-0257
We accept exchanges within 3 days of the shipment received. We do not accept any returns unless the customer receives the wrong style, color or size of the original order. Every Made-to-Order is made with exceptional workmanship as soon as an order is placed. We pride in our quality. We want to ensure that your first John Paul Ataker gown will not be the last gown you purchase from us. We are here to build your trust in our quality and workmanship. Thus, our goal is to have you be part of John Paul Ataker family and order from us for all the future events you may have.
We accept exchange within 7 days of the shipment received. We do not accept any returns. The exchange is done only for the same style, size, and color of the purchased item(s) however, please email us and let us know why you wish to exchange the style you received with a different style so we can do our best to ensure your satisfaction with us.
In-store purchased items are only exchanged within 3 days of the purchased date. You need to bring the invoice or receipt provided with your order/purchase.
In-Store Sample Sale: All sample sale items are sold “as is.” There are no Returns for sample sale merchandise however we can accommodate you if you wish to exchange the style with a different style that has equal or lesser value.