Custom and Made-to-Measure Orders
Once you place an order for a specific style, our
production team makes the gown based on the size you provide us
((Please refer to our size chart to determine your approximate size and if you need help how to measure yourself you can also refer to our How-to-Measure.
production team makes the gown based on the size you provide us
((Please refer to our size chart to determine your approximate size and if you need help how to measure yourself you can also refer to our How-to-Measure.
Made to order styles are based on the regular price (non-sale).
There is no upcharge to the original price even if the customer would like to make small changes to a style. Our top priority is to ensure that our valued customers are satisfied with
their order. We absolutely guarantee hundred percent satisfaction with the order you place.
In terms of measuring yourself correctly, we are only one email away from you. You can reach out to us info@JohnPaulAtaker.com to help you to determine what size you are before placing your order. If you are between two sizes, please let us know so that our production team takes this into consideration when making your dress.
If you wish us to measure you in person please make an appointment to visit our flagship store location at:
804 Madison Avenue in New York, NY USA
Phone: +1 212-535-1555 / +1 917-794-9300
or our Store/Showroom at:
Abdi İpekçi Caddesi, No: 7/A 34367 Nişantaşı-Şişli,İstanbul /Turkey
Phone: +90 212-234-2440 / +90 532-235-0257
We accept exchanges within 3 days of the shipment
received. We do not accept any returns unless the customer receives the wrong style, color or size of the original order.
received. We do not accept any returns unless the customer receives the wrong style, color or size of the original order.
Every Made-to-Order is made with exceptional workmanship as soon as an order is placed. We pride in our quality. We want to ensure that your first John Paul Ataker gown will not be the last gown you purchase from us. We are here to build your trust in our quality and workmanship. Thus, our goal is to have you be part of John Paul Ataker family and order from us for all the future events you may have
Sale Merchandise
We accept exchange within 7 days of the
shipment received. We do not accept any returns.
The exchange is done only for the same style, size, and color of
the purchased item(s) however, please email us and let us know why you wish to exchange the style you received with a different style so we can do our best to ensure your satisfaction with us.
The exchange is done only for the same style, size, and color of
the purchased item(s) however, please email us and let us know why you wish to exchange the style you received with a different style so we can do our best to ensure your satisfaction with us.
In-Stores Purchases
In-store purchased items are only exchanged
within 3 days of the purchased date. You need to bring the invoice or
receipt provided with your order/purchase
within 3 days of the purchased date. You need to bring the invoice or
receipt provided with your order/purchase
In-Store Sample Sale: All sample sale items are sold “as is.” There
are no Returns for sample sale merchandise however we can accommodate you if you wish to exchange the style with a different style that has equal or lesser value.